SMTS Back End Software Engineer, Agentforce

Salesforce is hiring a Senior Member of Technical Staff (SMTS) Back End Software Engineer for Agentforce, an AI agent platform. This role involves maintaining and optimizing legacy systems while building next-generation reasoning features with generative AI. You will work on scalable services handling complex orchestration and collaborate with AI engineers and researchers.

• Maintain, debug, and optimize the legacy React Planner engine, ensuring high availability, security, and rapid resolution of customer issues.
• Transition into designing and building new reasoning features and capabilities for the next-generation Agentforce reasoner.
• Build and own end-to-end scalable services that can be integrated with numerous applications, support thousands of tenants, and operate at scale in production.
• Drive system efficiencies through automation, including capacity planning, configuration management, performance tuning, monitoring, and root cause analysis.
• Participate in periodic on-call rotations and be available to resolve critical production issues.
• Collaborate with Product Managers, Application Architects, Data Scientists, and Deep Learning Researchers to bring innovative technologies to production.

• 5+ years of industry experience in software engineering as a core backend product developer.