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Staff Engineer, Applied AI (Customer Agent)
Summary by AIEngineer.careers
Staff Engineer, Applied AI (Customer Agent) is a AI Agent Engineer role (full-time). with Klaviyo. in BOSTON, US. Compensation shown: $176K–$264K. Imported listing (source: jobs-radar.com). Apply on the employer's site (jobs-radar.com).
Imported listing (source: jobs-radar.com) · Apply on jobs-radar.com
BOSTON · US
$176K–$264K
Full-time
STAFF
The sections below reproduce the third-party job description for reference. AIEngineer.careers does not write or control this text.
Imported job description
Sourced from jobs-radar.com
Klaviyo is hiring a Staff Engineer to build a conversational AI system powering customer support agents. The role involves setting technical direction for agentic products and ensuring production-scale reliability of LLM-powered systems. You will lead the architecture and evaluation of AI-driven customer experiences.
Responsibilities
- Set technical direction for the Applied AI customer agent team
- Design and build agentic, LLM-powered products for customer support
- Ensure production-scale reliability and performance of conversational AI systems
- Build and maintain production evaluation systems for LLM applications
Requirements
- Proven experience building LLM-powered products in production
- Experience with production evaluation systems for AI/ML applications
- Strong staff-level software engineering background
- Ability to set and drive technical direction for AI products
Nice to Have
- Experience with conversational AI or customer support automation
- Background in agentic AI architectures
K
Klaviyo
Boston · US · 2368+ employees
Klaviyo is an autonomous B2C CRM platform that integrates marketing automation, analytics, and customer service into one unified solution. It enables brands to leverage data and AI to deliver personalized experiences via email, SMS, mobile push notifications, and social media marketing.
