Ai Engineer - Agentic Customer Workflows - Waltham, Ma

Sourced from expertini.work

A rapidly growing insurance technology company is hiring an AI Engineer to design, build, and scale next-generation AI-powered customer experiences. The role focuses on productionizing machine learning and LLM solutions in cloud environments, integrating LLMs into production applications, and building the supporting infrastructure and evaluation frameworks. You will own AI features from concept through deployment, ensuring performance, scalability, and observability across AI-driven services. This is a hybrid position based in Waltham, MA, requiring at least three days per week onsite.

• Design, build, and scale AI-powered customer experience features
• Integrate LLMs into production applications
• Build supporting infrastructure and evaluation frameworks for AI systems
• Ensure performance, scalability, and observability of AI-driven services
• Own AI features end to end in collaboration with product and engineering teams

• 4+ years of backend software engineering experience (Python)
• Experience productionizing machine learning and LLM solutions in cloud-based environments