Applied AI Engineer - Finance Super App (UK)

BJAK, the Southeast Asian insurance and finance super app, is seeking an Applied AI Engineer to build production AI-native systems that automate real workflows across customer support, CRM, onboarding, claims, payments, and internal tools. This is a hands-on builder role focused on integrating LLMs, agents, RAG, and business APIs into scalable products, with strong emphasis on evaluation, reliability, and measurable impact. You'll collaborate with product and engineering teams to prototype, test, and ship practical AI solutions. The position is UK-based with a hybrid schedule of at least 3 days per week in the office.

• Build AI-powered workflows, assistants, agents, and automation systems.
• Apply AI across customer support, CRM, onboarding, claims, renewals, payments, operations, and internal tools.
• Work with product and engineering teams to turn manual processes into scalable AI-native systems.
• Build integrations with LLMs, internal data, APIs, documents, knowledge bases, and business systems.
• Design evaluation, monitoring, and fallback flows so AI outputs are useful, safe, and reliable.
• Prototype quickly, test with users or operators, then productionize what works.

• Strong software engineering foundation, preferably with Python and backend systems.
• Hands-on experience building with LLM APIs, agents, RAG, workflow automation, or AI tools.
• Able to connect AI systems with real product, data, and operational workflows.