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Customer Engineer, Agent Builder
GREATER LONDON · GB
$140K–$191K
Full-time
SENIOR
About the Role
Decagon is the leading conversational AI platform enabling enterprises to deploy AI agents for personalized customer experiences. As a Customer Engineer, Agent Builder, you will own end-to-end architecture and execution of AI agent builds for strategic customers. This hands-on technical role combines customer-facing engagement with deep agent configuration and integration work.
Responsibilities
- Own end-to-end architecture and execution of AI agent builds from scoping to production deployment. Design and engineer core agentic logic, guardrails, and supervisory controls. Architect and build integrations with customer systems (e.g., CRMs, data pipelines). Interface with senior technical stakeholders to define success criteria. Diagnose and resolve failures via root-cause analysis. Design evaluation and regression-testing frameworks. Translate customer needs into documentation and drive platform improvements with Engineering.
Requirements
- 5+ years in a technical customer-facing role (solutions engineering, forward-deployed engineering, etc.). Strong technical foundation with coding, APIs, and integrations. Experience delivering production-grade customer solutions requiring structured execution and testing. Ability to communicate clearly with senior stakeholders. Comfort in fast-moving, ambiguous environments.
Nice to Have
Decagon
San Francisco · US · 390+ employees
Decagon is a conversational AI platform that provides concierge customer experience solutions. They deploy AI agents capable of handling complex interactions across voice, chat, email, and SMS channels to deliver personalized support.
