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This listing was closed on Aug 17, 2026.
Browse Open JobsCustomer Engineer, Agent Builder
Summary by AIEngineer.careers
Customer Engineer, Agent Builder is a AI Agent Engineer role (full-time). with Decagon. in GREATER LONDON, GB. Compensation shown: $140K–$191K (est.). Imported listing (source: jobs-radar.com). Apply on the employer's site (jobs-radar.com).
Imported listing (source: jobs-radar.com) · Apply on jobs-radar.com
GREATER LONDON · GB
$140K–$191K (est.)
Full-time
SENIOR
The sections below reproduce the third-party job description for reference. AIEngineer.careers does not write or control this text.
Imported job description
Sourced from jobs-radar.com
Decagon is the leading conversational AI platform enabling enterprises to deploy AI agents for personalized customer experiences. As a Customer Engineer, Agent Builder, you will own end-to-end architecture and execution of AI agent builds for strategic customers. This hands-on technical role combines customer-facing engagement with deep agent configuration and integration work.
Responsibilities
- Own end-to-end architecture and execution of AI agent builds from scoping to production deployment. Design and engineer core agentic logic, guardrails, and supervisory controls. Architect and build integrations with customer systems (e.g., CRMs, data pipelines). Interface with senior technical stakeholders to define success criteria. Diagnose and resolve failures via root-cause analysis. Design evaluation and regression-testing frameworks. Translate customer needs into documentation and drive platform improvements with Engineering.
Requirements
- 5+ years in a technical customer-facing role (solutions engineering, forward-deployed engineering, etc.). Strong technical foundation with coding, APIs, and integrations. Experience delivering production-grade customer solutions requiring structured execution and testing. Ability to communicate clearly with senior stakeholders. Comfort in fast-moving, ambiguous environments.
Decagon
San Francisco · US · 500+ employees
Decagon is a conversational AI platform specializing in AI concierge technology for customer service. The company develops and scales AI agents that handle customer interactions across channels like voice, chat, email, and SMS, aiming to personalize and optimize customer experiences.
