The AI Platform team is seeking a Senior AI Engineer to design, build, and maintain the platform powering customer-facing AI tools. This remote role involves integrating generative AI models into production systems, managing prompts and evaluations, and supporting knowledge base maintenance. You will collaborate with cross-functional teams to define requirements and ensure the reliability, scalability, and security of deployed AI systems.
Responsibilities
Build and maintain APIs that integrate generative AI models into production systems, focusing on scalability and low latency.
Collaborate with cross-functional teams to identify generative AI use cases and define requirements.
Implement and optimize workflows for model inference using large-scale pre-trained models.
Contribute to generative AI model pipelines, supporting monitoring and ongoing performance.
Conduct experiments to evaluate generative AI models on fluency, coherence, and factual accuracy.
Support the reliability, scalability, and security of generative AI systems in deployment.
Document processes, architectures, and technical decisions to facilitate collaboration.
Requirements
4+ years of experience in ML/AI engineering, including contributions to generative AI products.
Experience with LLM design patterns such as RAG, plus vector search, semantic search, and document indexing.
Intercom is a software company that provides a customer messaging platform to help businesses communicate with customers. Its services include conversational support, engagement, and marketing tools to facilitate real-time interactions.