Search
Go
Forward Deployed Engineer / Solutions Architect
SANTA CLARA · US
—
Full-time
MID
About the Role
Sully.ai is seeking a Forward Deployed Engineer / Solutions Architect to bridge the gap between customers and engineering in the AI healthcare space. You will configure and deploy AI agents (Scribes, Receptionists, Coders) for clinical workflows, working hands-on with configuration systems and directly with customers. This role combines technical depth in AI agents, APIs, and integrations with strong customer-facing skills to drive successful deployments and feed product feedback to engineering.
Responsibilities
- Deploy and configure customer workflows across Sully's AI products, including prompt and routing logic.
- Support technical onboarding, map customer systems, and partner with engineering on testing and rollout.
- Work directly with customers to understand workflows, explain tradeoffs, and build trust.
- Test and debug AI-agent behavior using transcripts, traces, and evaluations.
- Identify patterns in customer requests and escalate product improvements to engineering.
Requirements
- Experience in software engineering, solutions engineering, or similar technical customer-facing role.
- Hands-on experience with AI products, AI agents, LLM workflows, or prompt/configuration systems.
- Ability to read code in TypeScript and Python, write SQL, and understand APIs and integrations.
- Strong written communication and documentation habits.
- High ownership and bias toward action; comfort working directly with customers.
Sully.ai
Mountain View · US · 51+ employees
Sully.ai is a healthcare technology company that provides a team of autonomous AI agents designed to automate routine clinical and administrative workflows in hospitals. Its agents serve in various roles, such as receptionists, scribes, medical coders, and triage nurses, to help reduce clinician burnout and streamline healthcare operations.
