Forward Deployed Engineer (FDE) - Agentforce Orchestration

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As a Forward Deployed Engineer on Agentforce Operations, you build and deploy enterprise-grade agentic AI solutions directly inside customer environments. You work in agile deployment pods to turn messy operational workflows and unstructured data into autonomous, human-in-the-loop execution engines. The role blends production software engineering, multi-agent orchestration, and real-time data grounding across enterprise systems.

• Build and optimize multi-agent operational workflows using AFO, including agent reasoning, tool-calling logic, and conditional execution loops
• Implement agent-to-agent communication standards and the Model Context Protocol (MCP) for context sharing and task hand-offs
• Architect real-time data grounding infrastructure using RAG, vector databases, search indexes, and knowledge bases
• Develop custom APIs (REST, GraphQL, webhooks) and integration pipelines connecting Agentforce to Data Cloud, cloud warehouses, and ERPs
• Ship ETL/ELT pipelines and real-time agent performance dashboards for telemetry and observability
• Feed field edge cases and gaps back into Salesforce product and engineering roadmaps

• 3+ years of software engineering or technical delivery experience, with at least one production AI, data engineering, or enterprise integration system deployed
• High proficiency in Python, JavaScript/TypeScript, Java, or Apex
• Hands-on experience with LLM orchestration, prompt tuning, RAG pipelines, vector search, and knowledge base retrievers
• Practical experience with API design (REST/SOAP/webhooks) and agent protocols such as MCP or tool calling
• Experience with process orchestration and API-led connectivity (e.g., MuleSoft) bridging AI agents with legacy ERP systems
• Solid understanding of data modeling, schema design, and asynchronous message integration patterns
• Strong executive presence to whiteboard architecture with enterprise CTOs and VPs while writing production code
• Willingness to travel 25-30% for on-site deployment with key enterprise accounts

• Domain expertise in Supply Chain, Manufacturing, or Logistics Execution
• Experience within the Salesforce ecosystem (Agentforce Specialist, Data Cloud, Apex, Flow)
• Hands-on experience with Snowflake, Databricks, or BigQuery
• Experience building reusable accelerators, reference architectures, connectors, and implementation playbooks
• Familiarity with automation platforms such as Pega, UiPath, ServiceNow, or Microsoft Power Platform
• Knowledge of data governance and master data systems (Informatica, Collibra, SAP MDG, Reltio)