Sr. AI Systems & Solutions Architect, Global Services

Summary by AIEngineer.careers

Sr. AI Systems & Solutions Architect, Global Services is a AI Solutions Architect role (full-time). with Klaviyo. in BOSTON, US. Compensation shown: $120K–$180K. Imported listing (source: victra.careers). Apply on the employer's site (victra.careers).

Imported listing (source: victra.careers) · Apply on victra.careers

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BOSTON · US

$120K–$180K

Full-time

SENIOR

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Imported job description

Sourced from victra.careers

Klaviyo is hiring a Senior AI Systems & Solutions Architect to accelerate how its Global Services organization applies AI to operate smarter and deliver more impact. The role blends applied AI, solutions architecture, and internal enablement, turning business challenges into practical AI prototypes and workflows. You will build with LLMs and modern AI platforms, connect internal systems via APIs and MCPs, and help teams adopt reliable, reusable AI solutions.

Responsibilities

Partner with Services leaders to identify and prioritize high-impact AI and automation opportunities
Translate ambiguous ideas into clear program roadmaps with defined outcomes and milestones
Build AI-powered prototypes and workflows using Claude, LLMs, and modern AI development platforms
Design and connect AI systems using APIs, MCPs, automation platforms, and internal data sources
Develop effective prompts, skills, agents, and retrieval workflows for reliable AI outputs
Evaluate and iterate on AI solutions using user feedback and business outcomes
Create documentation, implementation guides, and best practices to enable teams
Lead enablement sessions, workshops, and office hours to grow AI fluency
Collaborate with the centralized AI engineering team to scale prototypes into production-grade systems

Requirements

4+ years of experience in AI solutions, solutions architecture, internal tooling, automation, or similar technical roles
Hands-on experience building solutions with Claude or other leading LLM platforms, including prompt engineering, skills, agents, and AI workflows
Experience integrating AI with APIs, internal systems, or data sources
Demonstrated ability to rapidly prototype, test, and iterate on AI-powered solutions
Strong communication skills and ability to translate technical concepts for non-technical audiences
Understanding of APIs and system integrations

Nice to Have

Familiarity with Global Services functions such as onboarding, education, consulting, or customer success
Experience partnering with engineering teams to scale solutions into production

Tech Stack

AI AgentsAPIsAutomation PlatformsChatGPTClaudeGleanLLMsMCPPrompt EngineeringRAG

Klaviyo

Boston · US · 2368+ employees

Klaviyo is a public B2C CRM company whose AI-powered data platform combines marketing automation, analytics, and customer service. It helps brands deliver personalized, omnichannel experiences through products including email, SMS, reviews, customer data, CRM, and AI-powered customer and marketing agents.